Beagle for SupportBee.
Beagle puts SupportBee to work from Slack and Microsoft Teams - reading what it needs, drafting the work, and waiting for your nod.
SupportBee is the easiest way to manage your customer support emails. It is a web-based email support tool that helps (small) businesses organize their customer support emails efficiently
See it work.
One thread: ask about your SupportBee in plain language, and Beagle steps in on its own when something moves. The same conversation in Slack, Microsoft Teams, or Gmail.
@beagle what's the state of our tickets?
- Read this week's tickets in SupportBee
- Flagged the two that changed since Monday
- Drafted the next step, held for your nod
Two tickets need you today - both linked below with what changed. The next step is drafted, one nod from going out.
A ticket escalates or a VIP writes in - Beagle catches it in SupportBee, pulls what matters, and is ready to draft the reply and tag the owner. It goes out when you nod, not before.
What Beagle does.
With SupportBee connected, from day one.
Watches SupportBee
Beagle keeps an eye on SupportBee. When a ticket escalates or a VIP writes in, it catches it and brings the context to your channel.
Drafts the next step
It can draft the reply and tag the owner - then waits for your nod before anything is saved or sent.
Answers across your stack
Ask "what's the state of our tickets?" and Beagle answers from SupportBee and everything else it's connected to, in plain language.
Connect SupportBee to.
One teammate across both tools. No zap to build.
Common questions.
Does Beagle integrate with SupportBee?
Yes. Connect SupportBee with OAuth and Beagle works with it from Slack and Microsoft Teams - reading what it needs, drafting the work, and asking before anything goes out.
What can Beagle do with SupportBee?
Beagle watches SupportBee for when a ticket escalates or a VIP writes in and is ready to draft the reply and tag the owner. You can also just ask it questions about your tickets in plain language.
Is the SupportBee connection secure?
Every read is scoped to the teammate who asked - Beagle only sees what that person can already see in SupportBee - and nothing is sent or saved until you approve it.
Do I need a separate automation tool?
No. Beagle is the teammate in the middle. You talk to it in plain language instead of building and maintaining SupportBee workflows by hand.
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