Beagle for SolarWinds Service Desk.

Beagle keeps an eye on SolarWinds Service Desk. When a ticket escalates or a VIP writes in, it catches it and brings the context to your channel.

It can draft the reply and tag the owner - then waits for your nod before anything is saved or sent.

Ask "what's the state of our tickets?" and Beagle answers from SolarWinds Service Desk and everything else it's connected to, in plain language.

Does Beagle integrate with SolarWinds Service Desk?

Yes. Connect SolarWinds Service Desk with OAuth and Beagle works with it from Slack and Microsoft Teams - reading what it needs, drafting the work, and asking before anything goes out.

What can Beagle do with SolarWinds Service Desk?

Beagle watches SolarWinds Service Desk for when a ticket escalates or a VIP writes in, then draft the reply and tag the owner. You can also just ask it questions about your tickets in plain language.

Is the SolarWinds Service Desk connection secure?

Every read is scoped to the teammate who asked - Beagle only sees what that person can already see in SolarWinds Service Desk - and nothing is sent or saved until you approve it.

Do I need a separate automation tool?

No. Beagle is the teammate in the middle. You talk to it in plain language instead of building and maintaining SolarWinds Service Desk workflows by hand.