Beagle for Daktela.
Beagle puts Daktela to work from Slack and Microsoft Teams - reading what it needs, drafting the work, and waiting for your nod.
Cloud-Based CCaaS Software for Omnichannel Contact Centres.
See it work.
One thread: ask about your Daktela in plain language, and Beagle steps in on its own when something moves. The same conversation in Slack, Microsoft Teams, or Gmail.
@beagle what's the state of our tickets?
- Read this week's tickets in Daktela
- Flagged the two that changed since Monday
- Drafted the next step, held for your nod
Two tickets need you today - both linked below with what changed. The next step is drafted, one nod from going out.
A ticket escalates or a VIP writes in - Beagle catches it in Daktela, pulls what matters, and is ready to draft the reply and tag the owner. It goes out when you nod, not before.
What Beagle does.
With Daktela connected, from day one.
Watches Daktela
Beagle keeps an eye on Daktela. When a ticket escalates or a VIP writes in, it catches it and brings the context to your channel.
Drafts the next step
It can draft the reply and tag the owner - then waits for your nod before anything is saved or sent.
Answers across your stack
Ask "what's the state of our tickets?" and Beagle answers from Daktela and everything else it's connected to, in plain language.
Connect Daktela to.
One teammate across both tools. No zap to build.
Common questions.
Does Beagle integrate with Daktela?
Yes. Connect Daktela with OAuth and Beagle works with it from Slack and Microsoft Teams - reading what it needs, drafting the work, and asking before anything goes out.
What can Beagle do with Daktela?
Beagle watches Daktela for when a ticket escalates or a VIP writes in and is ready to draft the reply and tag the owner. You can also just ask it questions about your tickets in plain language.
Is the Daktela connection secure?
Every read is scoped to the teammate who asked - Beagle only sees what that person can already see in Daktela - and nothing is sent or saved until you approve it.
Do I need a separate automation tool?
No. Beagle is the teammate in the middle. You talk to it in plain language instead of building and maintaining Daktela workflows by hand.
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