Human-in-the-loop (HITL) describes AI systems designed so that a person reviews, corrects or approves the AI's work at defined points before it takes effect - the AI proposes, a human decides. In day-to-day products it means consequential actions (sending the email, replying to the client, updating the record) are held as drafts until someone signs off. The term technically spans a spectrum, from humans labelling training data to humans gating every outbound action; in the context of AI tools for work, it almost always means the approval kind.
The design solves the real blocker to using AI for real work: models are capable but fallible, and a wrong action sent is far more expensive than a wrong draft held. Keeping a person at the decision point converts "can we trust it?" into "did we read it?" - a question teams can actually operate on. There's a working bonus too: every approval, edit and rejection is feedback, so the system learns the team's voice and rules from the loop itself. The neighbouring term is human-on-the-loop, where the AI acts by default and a person monitors; the difference is who moves first.

